TERMS AND CONDITIONS
PRIVACY POLICY
1.Purpose and scope of information
collection The collection of customer information for the purpose of consumer management related to product purchase activities on the website and promptly handle arising situations (if any) ).
Personal information collected will only be used in the business of selling our products and to assist customers when they have problems related to the purchase of products.
Personal information that UlaGift (XLDigital) collects includes:
- Full name
- Address
- Telephone
In addition to personal information is information about services
- Name of products/services
- Quantity
- Time of service implementation
Company collect the above information in order confirmation and order payment
2. Scope of usage
information Personal information collected will only be UlaGift (XLDigital) internally and for one or all of the following purposes:
– Customer support
– Providing information Service-related information
– Process orders and deliver services and information through our website at your request
– We may send information about new products, services, information about Upcoming events or promotional information if you sign up to receive email notifications.
– In addition, we will use the information you provide to support customer account management; confirm and execute financial transactions in connection with your online payments;
3. Information retention period
For personal information, UlaGift (XLDigital) Only delete this data if the customer requests, the customer requests to send an email to services@xldigital.eu
4. Persons or organizations that may have access to personal information
Subjects who have access to customer’s personal information fall into one of the following cases:
– XLDigital Co., Ltd.
– Contracted partners performing a part of the service provided by XLDigital Co., Ltd. These partners will receive information according to the contractual agreement (maybe part or all of the information according to the terms of the contract) to assist users in using the services provided by the Company.
– Provide to competent state management agencies upon request.
5. Address of the unit that collects and manages personal information
XLDigital Co., Ltd.
Address: 5th Floor, Fimexco Building, 231-233 Le Thanh Ton, Ben Thanh Ward, District 1, City. Ho Chi Minh, Vietnam
Phone: +84 932 025 806
Website: ulagift.com.vn
Email: services@xldigital.eu
6. Means and tools for users to access and edit their personal data
Ulagift (XLDigital) does not collect customer information through the website, customer personal information is collected via email related to Contact us to order products and services to our email box: services@xldigital.eu
You can contact the above email address and phone number to request Ulagift (XLDigital) to correct your personal data.
Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the notified scope.
At Ulagift (XLDigital), the protection of your personal information is very important, you are guaranteed that the information provided to us will be confidential Ulagift (XLDigital) is committed not to share, sell or rent it. your personal information to any other person. Ulagift (XLDigital) commits to only use your information in the following cases:
– Improve service quality for customers
– Resolve disputes and complaints
– When required by law enforcement.
Ulagift (XLDigital) understands that your rights in the protection of personal information are also our responsibility, so in any case, you have any questions or comments related to the privacy policy of Ulagift (XLDigital). ).
PROCEDURES FOR SETTLEMENT OF CUSTOMERS’ COMPLAINTS
1.General principles
- Customers using the services of UlaGift (XLDigital) are guaranteed their legal rights, according to the agreement in the contract and the provisions of the law.
- All inquiries and complaints of customers related to service quality are received and resolved quickly, in the spirit of market demand and goodwill. Maximum processing time within 20 days.
- Statute of limitations for complaints and lawsuits:
- – No more than 90 days for service quality issues.
- – No more than 30 days for business matters
- The reception and settlement of customer complaints are recorded and answered in writing. Comply with current laws.
2. Order and procedures for settlement
Step 1: Receiving feedback, complaints
When having questions, or complaints about service quality, customers contact UlaGift (XLDigital) through the following forms:
– Call Phone to +84 932 925 806
– Email to: services@xldigital.eu
– Send Request/Complaint by post: 5th Floor, Fimexco Building, 231-233 Le Thanh Ton, Ben Thanh Ward, District 1, TP. Ho Chi Minh, Vietnam
– In the email or application, please specify the content of the complaint, complaint, request to be resolved and provide documents and information related to the service and use of the service.
– You can click here to download the “Request for settlement” form for reference
Step 2: Resolution
– If the customer contacts to work directly, UlaGift (XLDigital) will make a “Receipt form” – recording the content of the incident, feedback and requests of the customer.
– Immediately after receiving or receiving the customer’s email or application, UlaGift (XLDigital) will conduct verification and check the reflected content. And within 48 hours UlaGift (XLDigital) will have a Reply Letter (if it has been fixed or needs to be exchanged, provided more information …) and/or Invitation sent to the customer – to directly work and resolve the complaint complaints and reflections.
– In case the matter is complicated, involves many parties, or needs time to verify and fix…, the settlement time will be longer. But no more than 20 days.
Step 3: Second settlement
– If the customer has not/disagree with the settlement of UlaGift (XLDigital), we will have a Reply Letter or Letter of Invitation (2nd time) with the hope of reaching an agreement between the two parties. .
– If the customer still does not / does not agree with the 2nd settlement of UlaGift (XLDigital), then it can send the Application to the management agency or initiate a lawsuit to the Court.
TERMS OF PERSONAL INFORMATION
1. Information we collect:
We understand that personal information is owned by each customer, is a sensitive, important matter and needs to be absolutely confidential. We are committed to only using your name and information related to you in accordance with the content of the Privacy Policy. We only collect information related to the transaction of goods.
We only collect, process and store your information for order processing, delivery, payment. Other than that, not for any other purpose. You can rest assured when conducting transactions on our website
2. Information we use:
When requesting to declare personal information, we want to provide the most practical services to you.
The information collected through the website will help us:
- Consult, answer your questions
- Provide you with the latest information about us
- Take customer surveys
- Perform related promotional activities Agents/customers
- Measure and improve products
Your information will be stored by us during your use of our goods/services
3. Information security:
We always make the security of your personal information the number 1 priority. We always try to secure user information from accessing, changing, destroying data. illegal.
We respect your privacy and promise not to sell, rent, share, lead to the disclosure of your personal information for commercial purposes in violation of our commitments in this privacy policy. .
We understand that your rights in the protection of personal information are also our responsibility, so in case of any questions or comments related to our privacy policy, please Contact via email: services@xldigital.eu
4. Information storage time:
We will keep customers’ personal information for about 1 year until customers no longer trade. We will retain and use customer information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Changes:
Our Privacy Policy may change from time to time, in response to changes in the law or our services.
You can change your contact information at any time by contacting us . Your changes will be updated shortly.
You can delete your order at any time by contacting us.
If you would like to request removal of non-purchased orders, please contact us.
6. Subjects of information sharing:
We may disclose personal information of customers at the request of lawyers as well as competent authorities.
We will provide customer information when we believe it is necessary to protect the interests of customers, ensure the safety of customers or others, investigate fraud
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